Our policies

The department has a large number policies, procedures and guidelines which affect the services that we provide to the community.

Copies of these documents are available for inspection in accordance with section 20 of the Right to Information Act 2009. Please note that some information may be deleted or withheld if its release is deemed exempt or contrary to the public interest.

Please contact us for more information on our policies and procedures.

    Customer service

    Compliments, feedback and complaints

    We provide a compliments, feedback or complaints service to help us ensure a high level of client service.

    The department is committed to the responsible management of personal information.

    Code of Conduct for the Queensland Public Sector

    Members of the Public Service must comply with the Code of Conduct for the Queensland Public Sector.

    Procurement Policy

    The Queensland Procurement Policy contains the broader rules under which procurement is conducted by all government agencies. Each agency then has its own more detailed purchasing procedures, which sets out how their officers will buy goods and services.

    Further general information about procurement is available from the Queensland Government website.

    On-time Payment Policy

    The department strives to pay its suppliers within standard business payment terms and adheres to the Queensland Government On-time Payment Policy. If your small business supplies goods or services to the Queensland Government, the On-time Payment Policy could apply to you. For invoices issued from 1 July 2013, the Government will pay penalty interest to eligible small business for all bills on contracts up to $1 million aid greater than 30 calendar days. This only applies to correctly rendered undisputed tax invoices.

    Find out about the Queensland Government's On-time Payment Policy and how to submit a claim.

    Policies and procedures

    The department’s policies and procedures can also be found by searching the following content areas:



    Parks and forests

    The department holds a list of policies and procedures.

    Many policies and procedures may also be found through the Queensland Government websites.