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Department of Environment and Science

Queensland Government

Department of Environment and Science

Contact us

General contact information

You can contact the department in the following ways:

Phone

General enquiries phone 13 QGOV (13 74 68)

Email

Mail

GPO Box 2454, Brisbane Queensland 4001

Social

You can follow us on our social media channels.

Business hours

Business hours 8.30am and 5.00pm Monday to Friday.

Language and hearing assistance

If you need an interpreter please call the Translating and Interpreting Service on 13 14 50 and have them contact the department on 13 QGOV (13 74 68).

If you are deaf or have a hearing or speech impairment, you may contact the National Relay Service—telephone 133 677 (TTY/Voice) / 1300 555 727 (Speak and Listen (SSR)).

Specific contact information (wildlife, pollution, camping in national parks)

Wildlife
For enquiries related to: Phone:
  • Wildlife incidents
  • Sick, injured orphaned cassowaries
  • Crocodile sightings
1300 130 372
Press option 1
  • Reporting injured, sick or orphaned wildlife (other than crocodiles and cassowaries)
  • Reporting a marine animal strike, marine stranding or an injured, sick or dead turtle, dugong, dolphin or whale
RSPCA Qld
1300 ANIMAL (1300 264 625)
  • Removal of snakes or other problem wildlife
Licensed removal specialist—check your local telephone listings or the internet
  • Macropod harvesting licensing
(07) 4530 1254
  • Reporting Category 3 (C3) exposure to bats, including flying-foxes (C3 exposure occurs when a bat has bitten or scratched a person, or the person has had exposure to the bat's saliva or neural tissue)
    If you have been bitten or scratched, wash the wound gently but thoroughly with soap and water for at least five minutes. Do not scrub the wound. Apply an antiseptic and cover the wound. If bat saliva gets into eyes, nose or mouth, or into an open wound, flush thoroughly with water. Seek immediate medical advice from your doctor or local hospital. If a pet or livestock has been bitten or scratched by a bat, contact your local veterinarian.
Queensland Health 13HEALTH (13 43 25 84)
  • Reporting Fraser Island dingo encounters
13 QGOV (13 74 68)

If you witness or suspect an offence to wildlife please complete the Wildlife complaint report form (Word).

Pollution
For enquiries related to: Phone:
  • Reporting significant pollution events (from a commercial source, or for fish kills)
1300 130 372
Press option 2
  • Reporting minor pollution events from a residential property
  • Reporting environmental nuisance matters
Ring your local council Local council phone numbers can be obtained by going to local government directory
  • Environmental issues relating to the Swanbank Industrial Area
1300 130 372
Press option 3
  • Reporting damage to places on State Heritage Register
1300 130 372
Press option 2
Camping in national parks
For enquiries related to: Phone:
  • Camping permits
  • Organised activities in a national park or forest
  • Connect with Nature activities in south east Queensland
1300 130 372
Press option 5

Do it online

Emergencies
For enquiries related to: Phone:
  • Bushfires, medical and other emergencies
000 (or 112 from a mobile phone)

Office locations

Environment service centres

Issues that pose the greatest environmental risk are dealt with quickly and consistently by skilled staff in our service centres.

Should you have an appointment with staff at one of our locations, please find the street address below.

Note that for enquiries about permits and approvals for environmental management, wildlife, coastal and heritage matters please contact Permit and Licence Management (1300 130 372, option 4) or contact your local contact officer using the details provided with your approval. Regional locations around the state are not equipped with counter facilities to take general enquiries.

Location Operations conducted Street address
Brisbane Industry and Development Business Centre Level 8, 400 George Street
Brisbane QLD 4000
Brisbane Petroleum & Gas Business Centre Level 7, 400 George Street
Brisbane QLD 4000
Bundaberg Wildlife operations 16–32 Enterprise Street
Bundaberg QLD 4670
Caboolture Environmental management Level 4, 33 King Street
Caboolture QLD 4510
Cairns Minerals Mining Business Centre Level 3, Building 2, William McCormack Place, 5B Sheridan Street
Cairns QLD 4870
Cairns Wildlife operations Level 4, Building 2, William McCormack Place, 5B Sheridan Street
Cairns QLD 4870
Charleville Macropod Management Business Centre

Hood Street
Charleville QLD 4470

Charleville Wildlife operations Hood Street
Charleville QLD 4470
Emerald Coal Mining Business Centre 99 Hospital Road
Emerald QLD 4720
Gladstone Environmental management Level 2, 20–22 Herbert Street
Gladstone QLD 4680
Gold Coast Environmental management Level 1 AVC Building, 14 Edgewater Crt (off Robina Town Centre Drv)
Robina QLD 4226
Gold Coast Wildlife operations Kabool Road
West Burleigh QLD 4219
Innisfail Wildlife operations 34 Cassowary Street
Innisfail QLD 4860
Ipswich Environmental management Level 4, Icon Building, 117 Brisbane Street
Ipswich QLD 4305
Mackay Environmental management 22–30 Wood Street
Mackay QLD 4740
Mackay Wildlife operations 22–30 Wood Street
Mackay QLD 4740
Maroochydore

Environmental management

Level 6, Mike Ahern Building, 12 First Avenue
Maroochydore QLD 4558
Maroochydore Wildlife operations Level 6, Mike Ahern Building, 12 First Avenue
Maroochydore QLD 4558
Maryborough Environmental management 102 Lennox Street (Cnr Alice Street)
Maryborough QLD 4650
Maryborough Wildlife operations 102 Lennox Street (Cnr Alice Street)
Maryborough QLD 4650
Moggill Wildlife operations 55 Priors Pocket Road, Moggill
Rockhampton Environmental management Level 2, 209 Bolsover Street
Rockhampton QLD 4700
Rockhampton Wildlife operations 61 Yeppoon Rd
Parkhurst QLD 4702
Roma Environmental management 1–3 Alfred Street
Roma QLD 4455
Toowoomba

Industry & Development Business Centre

146 Herries Street
Toowoomba QLD 4340
Toowoomba Wildlife operations 203 Tor Street
Toowoomba QLD 4340
Townsville Environmental management Level 10, Verde Tower, 445 Flinders Street
Townsville QLD 4810
Townsville Wildlife operations 21 Langton St
Garbutt QLD 4810

Queensland Parks regional offices/centres

Email:

Phone 13 74 68 (13 QGOV)

Location Queensland Parks
regional office
Street address Contact
Mackay Northern Parks and Forests—Central Level 5, 44 Nelson Street
Mackay QLD 4740
07 4999 8534
Cairns Northern Parks and Forests—Northern Level 3, Building 2
William McCormack Place
5B Sheridan Street
Cairns QLD 4870
07 4222 5244
Brisbane(Manly) Coastal Islands 34 Trafalgar Street
Manly QLD 4179
13 QGOV
Townsville Great Barrier Reef Level 10, 445 Flinders Street Townsville QLD 4810 13 QGOV
Maroochydore Southern Parks and Forests—South East region Mike Ahern Building
12 First Avenue
Maroochydore QLD 4558
13 QGOV
Toowoomba Southern Parks and Forests—South West region 146 Herries Street
Toowoomba QLD 4350
07 4529 8334
Gold Coast Gateway Visitor Centre
David Fleay Wildlife Park
Loman Lane
Burleigh Heads QLD 4220
07 5669 2051
Brisbane
(The Gap)
Gateway Visitor Centre
Walkabout Creek Discovery Centre
60 Mt Nebo Road
The Gap QLD 4061
07 3164 3600

Feedback form

You can use the forms below to contact us about the following types of feedback.

  • Enquiry
    A request for information made to the department about its services, service delivery, products, decisions or actions. An enquiry is a question that requires a response from the department.
  • Compliment
    An expression of satisfaction made to the department about its services, service delivery, products, decisions or actions. Compliments do not usually require a response from the department but may be used to record feedback.
  • Complaint
    An expression of dissatisfaction made to the department about its services, service delivery, products, decisions or actions of the department or its staff that is not resolved at the point of service. Requires a response from the department in accordance with departmental policy.

Media enquiries

For media organisations and journalists only.

Arts Queensland

Last updated
24 July 2018